Drive Accountability
Measure SLAs and KPIs that are critical to your success. Track internal teams, vendors, and partners to make sure they’re meeting your agreed goals. Build guardrails to help your team hit SLAs so you don’t find out from an audit.
MDR Provider Accountability
Third-party MDRs play a critical role in your SOC. Missing an agreed upon SLA can cause an audit failure or, worse, allow threats to persist in your environment. Set clear goals for MDR providers, measure performance, and fix problems based on objective, observable data directly from the systems you’re using.
Bug Bounty
Model your bug bounty process to measure time from vulnerability reporting to triage to fixing. Find the bottlenecks that delay your mean time to patch. Plan redesigns for your process, then communicate their effectiveness to your leadership.
